It's a dirty little secret of the NHS, but patients who complain get better care

We deny it to each other, but as soon as a patient complains, a state of complete panic sets in among the ward staff which results in preferential treatment

There’s a fact that’s common knowledge among those of us who work in the NHS. We pretend it doesn’t exist, deny it to each other even, and would certainly never admit it to patients.

The dirty little secret is simple; if you are a patient who makes a complaint, or causes a fuss on the ward, you’ll probably receive better care from those employed to look after you.

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