Tuesday, June 23, 2015

Why public sector workers need a Samaritans-style helpline

Working in health and social care is emotionally draining yet too little thought is given to supporting professional caregivers

When we are vulnerable and in need of care for a serious problem, we want to be able to turn to someone we trust, who can give us their full and undivided attention. One of the measures of a civilised society is the capacity to care for its citizens in times of suffering and distress.

In the UK, a large part of this fabric of compassion is to be found in our public sector health and social services. Current political debate about public sector care is dominated by the issues of funding and competencies. But this neglects a much more fundamental concern about the quality of all care: the fact that even if a doctor, nurse, social worker or therapist has the time, training and skill to help, they may not always be in a state of mind to do so fully.

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