One care provider has introduced iPads into its homes, so residents can report on their day-to-day experiences in real time and suggest improvements
At the care homes business I lead, Four Seasons Health Care, we have been pioneering the use of technology to collect feedback that enables us to understand our residents’ day-to-day care experience. This helps us find and fix any niggles quickly and respond more efficiently, so they feel more at home and have a better time. We call it our Quality of Life Programme and for now it is unique among major care providers.
I am encouraged that we have been recording satisfaction ratings averaging around 94% and we will work to push this higher, helped by the feedback.
I can complete care audits when I’m with residents and staff instead of being in my office
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